**Position Overview** The Service Engineering team is looking for a Connected Services Administrator to administer and champion our new online tools. This will include a remote services platform, as well as our customer portal. The remote services platform will enable OTA diagnostics and software updates, providing faster issue resolution and upgrade convenience for our customers. The customer portal will enable customers to better manage their ultrasound systems. The Connected Services Administrator is a key contributor, providing leadership and expertise in the maintenance and further development of the FUJIFILM Cloud Services Infrastructure. The Connected Services Administrator works with the Operations team, the Commercialization team and Product Management to automate, further the feature set and troubleshoot the Services Infrastructure. This is a hybrid role (3 days in office, 2 days WFH) based in the Bothell, WA HQ. **Company Overview** FUJIFILM Sonosite, Inc. is the innovator and world leader in bedside and point-of-care ultrasound, and an industry leader in ultra-high frequency micro-ultrasound technology. Headquartered near Seattle, the company is represented by a global distribution network in over 100 countries. Sonosite’s portable, compact systems are expanding the use of ultrasound across the clinical spectrum by cost-effectively bringing high-performance ultrasound to the point of patient care. For more information, please visit www.sonosite.com . FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com . For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030,click here (https://holdings.fujifilm.com/en/sustainability/plan/svp2030) . **Job Description** **Essential Job Functions:** + Day to day administration of our remote services platform and customer portal, including user access management and device management. + Point of contact between Fujifilm Sonosite and external vendors involved in remote service technology for planned maintenance and interoperability issues in the production environment. + Troubleshoot issues with deployments of Services and infrastructure issues. + Configure Infrastructure as a Service (IaaS) with our cloud partners. + Take ownership of issues and resolve them with a strong sense of urgency. + Assist engineering with testing and feature deployment in the production environment. + Investigate customer asset discrepancies on the customer portal. + Work with customers to assign administrators for an external-facing customer portal. + Represent Service on product development core teams. + Occasional travel for site visits, as required. + Additional related responsibilities on an as-needed basis. **Knowledge/Experience:** + Bachelor’s Degree in Computer Science, Electrical Engineering, Information Technology, or similar with 2-4 years relevant experience. Lesser technical degree considered with 7+ years relevant experience. + 3+ years of experience administering cloud and on-premises environments. + Experience troubleshooting DICOM devices and hospital networks. + Practical knowledge of networking standards and SaaS applications. + Training and working experience in formal problem-solving techniques. + Experience working on product development teams is preferred. + Experience with ThingWorx and/or Keyscaler is preferred. + Experience working with Oracle and Salesforce is preferred. **Skills/Abilities:** + Demonstrated ability to act with a high degree of autonomy. + Excellent customer-facing written and verbal communication skills. + Proficient with standard office software (e.g. Google Sheets or MS Office), including conferencing software (e.g. Teams, Zoom). + Proficient with data management tools (e.g Database, SQL, Excel, or Tableau). + Expertise in documenting solutions, data flows, and work instructions. + Familiarity with use of commercial change management software in a regulated environment. + Able to lift 25lbs with or without accommodations. **Salary and Benefits:** + $86,000.00 - $115,000.00/yr. depending on experience _(Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range)._ + Insurance: + Medical, Dental & Vision + Life & Company paid Disability + Retirement Plan (401k): + 4% automatic Company contribution + Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary + Paid Time Off: + You can accrue up to three (3) weeks of PTO in your first year of employment + PTO increases based on years of service + Employee Choice Holidays: + Four (4) additional paid days off, based on date of hire in the calendar year + Paid Holidays: + Eight (8) paid holidays per year FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers . To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid. \#CB \#LI-MW **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (ffss-hr@fujifilm.com or (425) 951-1200). **Job Locations** _US-WA-Bothell_ **Posted Date** _1 week ago_ _(1/23/2025 2:56 PM)_ **_Requisition ID_** _2024-32596_ **_Category_** _Service_ **_Company (Portal Searching)_** _FUJIFILM Sonosite_