A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. **Job Summary** Answers customer phone calls and e-mails related to product installation, troubleshooting, repairs, recommendations, specifications, and warranty procedures. Analyzes product problems, researches product information, and makes appropriate recommendations for problem resolution. Ensures customers are aware of relevant regulations/restrictions within assigned industry. **Major Tasks, Responsibilities, and Key Accountabilities** + Reviews cases from customers, sales, and customer service to investigate product issues. Analyzes product problems and recommends solutions. Conducts appropriate research on product issues, including reviewing technical and online resources. + Partners with Sales, Customer Service, and Product Management teams to create solutions for customers with sourcing, operational, and/or application issues. + Uses product knowledge to provide instruction and education to customers regarding the product and application usage. + Stays informed on relevant regulations and restrictions to ensure safety and compliance with customer orders. + Answers internal and external phone calls and e-mails related to product questions. Collaborates with peers to review large quote requests that require additional input. + Assists customers with finding products in the catalog, sourcing products, placing orders, providing quotes, verbally assisting in the proper installation of products, and keeping customers informed of warranty procedures and information. Compares and contrasts products for a customer and recommends the appropriate product based on customer needs. Follows up with customers when necessary. + Trains and educates staff. **Nature and Scope** + Refers complex, unusual problems to supervisor. + Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. + None. **Work Environment** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. + Typically requires overnight travel less than 10% of the time. **Education and Experience** + HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. **Preferred Qualifications** If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you. **Functional Area** Sales **Recruiter** Galbreath, Janna **Req ID** WCJR-023070 White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.