Job Summary

The position will provide coordination support, primarily in construction, to all franchise owned restaurants with primary duties described below, and requires superior organizational, communication and customer service brand championing skills. This position requires a willingness to support company owned restaurant growth, also, utilizing the duties listed below as needed.

Essential Responsibilities

Coordinate & lead weekly calls with franchisees who have active construction projects, to confirm that standards and procedures are being followed

Monitor progression of construction to meet deadlines set for training and grand opening

Introduce franchisees to vendor partners for account set up

Assist franchisee with new restaurant orders for tech, décor & restaurant services and any other items required for restaurant operation

Schedule and communicate install dates with General Contractors and franchisees

Foster relationships with general contractors/subcontractors in multiple markets

Facilitate plan review and permitting

Prepare and assist with presentation of Real Estate Approval Packages in Committee meetings

Track shipping of orders and communicate with onsite contractors

Update Construction Development Report with install and opening dates, and communicate internally to various departments

Solicit and analyze construction project pricing

Manage construction project administration and coordinate with design firms

Provide preconstruction quotes to aid in small business loan financing for franchisees

Set up ecommerce platforms for new restaurants and coordinate testing with franchisee and Franchise Business Consultants 

Maintain franchise portion of Master Restaurant Contact List that is vital to daily operation of restaurants, and vendors that pull information from the List 

Assist franchisees in enrolling for royalty processing and changes in bank authorizations for these agreements

Maintain Master Lease Info, that tracks lease expiration dates and critical information regarding lease terms of franchisee leases

Review and analyze leases and exhibits as it applies to construction scope and requirements

 Circulate floor plan approvals within the internal team for changes and recommendations for franchise owned restaurants

 Maintain Franchise Lease files

Required Knowledge, Skills and Abilities

Minimum of 2-4 years administrative experience; construction experience and/or collaborating with franchisees a plus

Effective written and oral communication skills.

Excellent organization skills; thorough knowledge of Microsoft Office, Power Point, Excel and Outlook and be able to learn additional software; and handle multiple tasks. Franchise company experience a plus

Physical Demands

Exerting up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including papers, boxes and/or computer equipment.