Job Summary
The position will provide coordination support, primarily in construction, to all franchise owned restaurants with primary duties described below, and requires superior organizational, communication and customer service brand championing skills. This position requires a willingness to support company owned restaurant growth, also, utilizing the duties listed below as needed.
Essential Responsibilities
Coordinate & lead weekly calls with franchisees who have active construction projects, to confirm that standards and procedures are being followed
Monitor progression of construction to meet deadlines set for training and grand opening
Introduce franchisees to vendor partners for account set up
Assist franchisee with new restaurant orders for tech, décor & restaurant services and any other items required for restaurant operation
Schedule and communicate install dates with General Contractors and franchisees
Foster relationships with general contractors/subcontractors in multiple markets
Facilitate plan review and permitting
Prepare and assist with presentation of Real Estate Approval Packages in Committee meetings
Track shipping of orders and communicate with onsite contractors
Update Construction Development Report with install and opening dates, and communicate internally to various departments
Solicit and analyze construction project pricing
Manage construction project administration and coordinate with design firms
Provide preconstruction quotes to aid in small business loan financing for franchisees
Set up ecommerce platforms for new restaurants and coordinate testing with franchisee and Franchise Business Consultants
Maintain franchise portion of Master Restaurant Contact List that is vital to daily operation of restaurants, and vendors that pull information from the List
Assist franchisees in enrolling for royalty processing and changes in bank authorizations for these agreements
Maintain Master Lease Info, that tracks lease expiration dates and critical information regarding lease terms of franchisee leases
Review and analyze leases and exhibits as it applies to construction scope and requirements
Circulate floor plan approvals within the internal team for changes and recommendations for franchise owned restaurants
Maintain Franchise Lease files
Required Knowledge, Skills and Abilities
Minimum of 2-4 years administrative experience; construction experience and/or collaborating with franchisees a plus
Effective written and oral communication skills.
Excellent organization skills; thorough knowledge of Microsoft Office, Power Point, Excel and Outlook and be able to learn additional software; and handle multiple tasks. Franchise company experience a plus
Physical Demands
Exerting up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including papers, boxes and/or computer equipment.