Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To function as point of contact for customer first-call resolutions, in the Commercial Card product, later on across all Business Lending products, and to negotiate suitable repayment arrangements in such a manner as to retain, educate and rehabilitate the customer.

Qualifications

Minimum Qualifications
Type of Qualification: Matric
Field of Study: Not applicable
Experience Required
Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound Collections contact centre experience – early, late, and legal collections in the card environment.  

Additional Information

Behavioral Competencies:

Adopting Practical ApproachesArticulating InformationChecking DetailsConveying Self-ConfidenceEstablishing RapportExploring Possibilities

Technical Competencies:

Active ListeningContact Centre Customer Relationship ManagementElectronic Communications & DevicesQuery ResolutionTelephone Caller HandlingVerbal Communication

Please note: All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]