What Account Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities

Responsible for ensuring customer’s daily needs are met and implement issue resolution when neededProactively and with a regular cadence demonstrates to the customer the defined value of partnering with Cardinal Health both pre-and post-salesBuilds and sustains relationships founded on trust with internal and external customers and ensures customer satisfaction and loyaltyFacilitates/manages processes and contract compliance in a moderately complex environmentResponsible for working closely with several Account Directors, Account Managers and Sales VP’s for executing strategic initiatives for the customers and Cardinal HealthSpearheads special projects within account management for some of our largest national markets customersDevelops relationships with various customers and hosts conference calls, attends business reviews, analyzes customer data, assembles customer reports, tracks action item resolution, etc.Collaborates with the customer on implementing projects, programs and initiatives as well as coordinating technology enhancements involving inventory management, order placement and account administrationRecommends new practices, processes, metrics, or modelsAddresses service failures in areas such as IT and Operations through root cause analysis, financial restitution, and managing and updating SOP’sParticipates in the development of policies and procedures to achieve specific goalsPerforms daily/weekly audits to ensure accuracy of processes (i.e. cogs, sub-logic, contracts, pricing) and key performance indicatorsLeads and partakes in complex projects of large scope for various, large customers

Qualifications

Bachelor's degree in related field, or equivalent work experience, preferred2-3 years of experience, preferred Project management experience, preferredPharmaceutical business acumen, preferredRobust analytical skillsStrong interpersonal, verbal and written communication skillsDemonstrates leadership and success within a matrix environmentAbility to travel

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projectsMay contribute to the development of policies and proceduresWorks on complex projects of large scopeDevelops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectivesCompletes work independently receives general guidance on new projectsWork reviewed for purpose of meeting objectivesMay act as a mentor to less experienced colleagues

Anticipated salary range: $66,500 – $99,645

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 05/03/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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