We are seeking a dedicated Consultant, Customer Service to join our Branch in Zanzibar. As a key member of the branch, you will be responsible for providing exceptional service to our valued clients, ensuring their satisfaction and fostering long-term relationships.

Serve as the primary point of contact for customer inquiries, concerns, and requestsRespond to customer queries through various channels, including phone, email, and chatAnalyze customer issues and provide timely, effective solutionsMaintain accurate records of customer interactions and follow-up actions in our CRM systemCollaborate with cross-functional teams to resolve complex customer issuesIdentify opportunities to improve customer satisfaction and loyaltyStay updated on company products, services, and policies to provide accurate informationParticipate in ongoing training and development programs to enhance customer service skills