At Emburse our mission is to help make our users’ lives – and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill & Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.
Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings.What you'll do:Responsible for managing multiple small projects and change requests from live customersProvide guidance and feedback for ongoing improvements and additions to internal processesServe as escalation point for Extended Services Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilitiesAct as training resource for new and existing Extended Services team membersAct as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionallyAct as a primary or secondary resource on projects which are identified as sensitive, complex and/or strategicAssist in developing and updating change management processes, with a focus on increased efficiency and turn-around timeProvide exceptional customer service to clients by phone, email and via webDemonstrate proficiency with the product and translate client requirements to capabilities of the softwareConsistently improve technical product knowledge through training, self-directed research and testing, and internal consultationFacilitate requirement gathering sessions and provide recommendations based on existing customer setupsConsult with clients on best practices and use of Emburse products to meet their business requirementsScope and manage custom change requests and create customer SOW documentsConfigure the product to meet the needs and requirements of the client, according to the scope of the projectProvide regular status updates on project deliverables and milestones through defined processesBalance multiple concurrent projects within set workload expectations
What we're looking for:Bachelor's degree, college diploma in related field and/or equivalent experience5 years experience using or administrating database-driven workflow products and/or financial management softwareMinimum 3 years experience working with Emburse products (or equivalent) within the area of responsibility preferredAbility to manage multiple large initiatives and cases with minimal guidanceProven ability to handle customer escalations and concernsExperience working with data to solve business problems/generating actionable insights Demonstrate strong communication and customer handling skillsExcellent business writing and verbal communication skillsStrong knowledge of accounting systems, practices, and terminology as relevant to our product offerings (outbound files that load into accounting systems)Ability to influence and be effective with the senior leadership team and the project management teamAbility to see the big picture, evaluate, and create efficient processesHighly efficient in using Microsoft products with an emphasis on ExcelEmburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.