Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are hiring for Consultant – Global Delivery lead One Trust and Compliance SaaS applications
Responsibilities
Represent GENPACT before the client, act as a Single Point of Contact (SPOC) on behalf of Offshore Team
Discussions with the Stakeholders to come-out with Scope of Work and Effort estimation
Involve in developing strategies for effective delivery within Project timelines Budget
Discussion with the team in detail about the new requirements coming in and come out with the Impact and Provide timelines for the solution ensuring no Impact in the Go-Live date.
Understand Change Requests scope and modify Project Plan accordingly.
Planning for the cutover activities for all SITs, UAT and Production
Adhering to the quality standards
Involve in providing all the Required documentation for the Audit.
Responsible for managing the service delivery levels as per service level agreement and maintaining a healthy relationship with his stakeholders.
Vendor Management related to SaaS Applications on behalf of Client in managing contractual Licensing obligations.
Qualifications we seek in you
Minimum Qualifications / Skills
Extensive experience in Management Consulting, or Project Management
Experience of supporting or leading cross-functional applications/projects and identifying process improvement
Data Privacy Compliance - Knowledge of Europe/US/Asia data privacy laws such as GDPR, CCPA and other regional data protection law
Flexible to learn In-house applications
Exceptional communication and interpersonal skills, with the ability to effectively communicate complex privacy concepts to both technical and non- technical stakeholders
Preferred Qualifications/ Skills
: IT Projects Operations Management
Review the projects progress through monthly Project Performance Review and ensure the compliance from contracting and organization’s policy.
Onboard the resources for the projects
Work with support functions – HR, Facility Admin, IT Asset, Resourcing group and Quality Department to ensure adequate resources are available in timely fashion to deliver the projects as per the contract.
Team Leadership and Management:
Lead, manage and develop the team within the function, including setting performance standards
Optimal resource allocation, motivation employee’s issue resolution
Track people development and career progression as per organizations guidelines
Manage the Annual Performance Review for all the human resources of the account.
Recommend career progression and terminations as per performance and improvement feedback.
Work with the account managers and organize the necessary technical, domain, process and behavioral training as per the need of the account and organization. 6
Management of project teams, including development of skill set, assisting in the selection of team members and take part in appraisals of managers and team members.
Customer Relationship Management:
Participate in Weekly/Bi-Weekly/Monthly/Quarterly and Governance operations review.
Add value to the client’s business through proactively identifying the “Proof of Concept” opportunity and run the Business Impact initiatives.
Assist client directors in evolving internal IT organizations to meet Governance, Architecture, Process and Strategic goals.
Stakeholder Management – Customer Delight:
Ensure Stakeholder expectations are met within estimated budgets and quality levels by driving improvements through Lean and Six Sigma.
Participate in meetings with business and IT leaders of the client organization and understand their requirements for the new business.
Address any escalation from the customer involving the Genpact leadership as appropriate.
Knowledge Transition and Training:
Supervise and provide guidelines for the preparation of knowledge transfer material from project to the support team.
Drive end-user training session to make users familiar with Application functions.
Re-Engineering / Process Improvement:
Based on feedback from client during weekly reviews and monthly performance, as per client’s requirements; supervise changes in areas identified and re-engineer the existing processes to reduce defects, increase productivity and make the system more robust and stable.
Facilitate and mentor process improvement initiatives to stabilize and to reduce project implementation life cycle time.
Responsible for the rollout, design and implementation of subsequent versions including the development of future releases
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.