Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of  Consultant – Service Desk Level 2

Responsibilities

Experience on troubleshooting Windows and Apple Operating System issues.

Ability to fix all windows related issues. (i.e. BSOD, No Boot, Software)

Working experience on PowerShell

Ensure the 24/7/365 availability of all systems, applications, and infrastructure.

Understanding of IT processes, procedures, and willingness to follow them.

Need to have understanding about Active Directory user accounts

Basic understanding on Azure Active directory

Basic understanding of different account types in Active directory

Provision and De-Provision Email accounts on O365 troubleshoot if email and AD accounts are not in Sync

Basic knowledge on Mobile Device Management

Understanding on Virtual Machines (i.e. AWS, Citrix)

Basic understanding on SCCM and Company Portal

Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.

Ability to speak to a non-technical audience about technical problems

Knowledge and experience of customer service practices

Willing to work in rotational shifts as per customer requirement

Basic understating of MS Excel, MS PowerPoint to prepare reports and presentations

Qualifictions we seek in you
Minimum qualifications

Graduate in any stream

Familiar with ITIL and ITSM processes.

Ability to multi-task, manage time and follow through with assignments

Should be adherent to process defined workflows

Good experience in knowledge management

Technical experience and basic knowledge on MS Exchange, O365, Excel and PowerPoint

Preferred Skills:

Good communication skills

Should have understanding of below Technical Skills:

Basic Networking

Active Directory

MS Office 2016

Chrome, Edge Mozilla Firefox

Service Request Management

O365 Tools

PC/Laptop

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.