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Job Details

Position Summary:

Under general direction of the Business Solutions Manager, the “CTM Star Support Consultant” will be responsible for:

Collaborating in the administration of World Courier Warehouse Management System (WMS), CTM Star, to handle protocols information related to invoicing, status and inventory details within CSS Depots.

Assisting in the testing phase of new features of WMS, Billing System or Business Intelligence reports by challenge Beta Systems, generating user manual, conducting training sessions and assisting depots teams in case of doubts or queries.

Assisting continuously all depot staff with all matters related to day-to-day operations in WMS: register of data, stock verification and control, assignation of passwords, in a timely manner.

Being responsible for the WMS user management by the creation of new profiles, assignment to studies, notification to internal and external users, maintenance, register and disabling.

Analyzing, troubleshoot and summarize technical issues and provide solutions whenever possible.

Handling technical escalations (to IT Support or IT development) from customers or internal team when the issue couldn’t be solved at this level.

Assisting WC customers in all aspects related to the WMS Webpage Management such as problems with the access, how to use the tool, questions on where to find specific information or request for reports.

Providing support to CS Department on WMS during protocol´s life (Webpage and reporting capabilities mainly).

Work together with the WMS Support supervisor in the creation of training material (user manual, videos, slides or other) for all those applications being supported by the team.

Provide WC clients and internal users assistance in the generation of reports (transactions, inventory, KPI, etc.) which cannot be directly obtained from WMS Webpage.

Responsibilities:

Be familiar with the Clinical Trial or Commercial project, in order to work in the products configuration in WMS.

Create, maintain and update Protocol information in WMS master data with all the details related to invoicing, status, statistics information and product handling.

Provide all CSS Staff (Depot Management, Depot Pharmacists, Depot Managers and Depot Staff) with technical support regarding the WMS.

Collaborate with other Company Departments in order to obtain reports and to assure that all sorts of information arrive in a timely manner.

Assist in the revision/update of department documents such as User manuals, Work Instructions, Read Me Notes, Test Scripts etc.

Enable, maintain and disable internal and external users in WMS and assign them the corresponding profiles so that only applicable tasks can be performed.

Assist World Courier clients in the use of WMS webpage.

Keep monitoring performance metrics updated.

Reports Directly To:

Manager, Business Solutions

.

Experience and Educational Requirements:

Minimum of 2 years' experience in a related function is required, technical call center/help desk preferred

College or Bachelor degree in Computer Science, Information Technology desirable

Computer proficiency

Skills and Knowledge:

Experience in a related function, technical call center / help desk preferred

Computer Science, Information Technology skills

Strong verbal and written communication skills

Fluency in English (mandatory)

Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems

Ability to multi-task; diligence; self organized

Ability to work collaboratively but also independently with minimal supervision

Ability to handle multiple projects simultaneously

Ability to work under-pressure office equipment - Individual must be knowledgeable of the types of equipment and methods associated with office management

Individual should be proficient in Microsoft Office applications such as the latest versions of Word and Excel

Represent a positive and professional image for the department

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned