Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Under general direction of the Sr. Director for Clinical Supply Solutions, and direct report to the Senior Client Services Consultant, the Client Services Consultant is responsible for providing Specialty Logistics supply chain (clinical or other) project consultancy services to Clients, acting as the Subject Matter Expert (SME) in all technical and operational aspects of onboarding storage & distribution projects. The CS Consultant is also the primary liaison between Clients and the internal teams to resolve any technical / operational issues for ongoing projects and set up any special operations related to a specific project. The Client Services Consultant effectively establishes and develops successful client relationships, acting as the Client advocate within World Courier, offering the most suitable solution for their needs while considering a standardized approach from an operational point of view. Work with team members in a collaborative environment to provide clients, both internal and external, with the highest quality service.

Responsibilities:

Set up all Projects with clients, by means of reviewing Depot Instructions and obtaining all necessary information concerning the project itself; i.e. products involved, contacts, technical instructions and any other information that may be relevant for the Depot staff to perform their activities.

Negotiate, assess and collaborate with the client to provide a service that best suits its needs for each Project within the CSS portfolio of services and standard procedures.

Escalate out of scope requests and negotiate alternatives with clients, in close relationship with other departments (Sales, CSS Quotes, MGMT, QA, Operations, Transport, CTM Star).

Support sales team by providing assessment in the service offerings related to clinical supply solutions services.

Maintain a line of communication with the Global & Regional Ops Managers for tasks coordination between CS and Ops.

Elaborate study-specific instructions to CSS internal clients (Depot pharmaceutical & logistic staff, Transport department, CTM Star group, etc.), using standardized templates and maintaining all project-related information organized & accessible to the concerned parties, in accordance to the criteria determined within the Division.

Train and provide instructions to Depot Managers, Depot Pharmacists, QA Consultants and others relevant associates, as applicable, on each particular project based on all documentation provided by the client to CS Department.

Assume a troubleshooting role in dealing with technical issues brought by Depot associates that might arise during the training or during their daily operations, in relation to the projects stored and managed by World Courier.

Notify all Depot associates of new/updated information regarding any concerned projects and updating the internal documents accordingly in a timely manner.

Familiarize themselves with all the Regulations that apply to the Depot in order to carry out all the activities requested by the client considering the procedures described in CSS & CORP SOPs.

Ensure the proper ways of internal communication are used in order to comply with WC Confidentiality Agreements.

Collaborate in the creation of training materials.

Perform other related duties, as assigned.

Education and work experience:

Requires University graduate degree or studies in any of the following fields: Pharmaceutical Sciences, Life Sciences, Business Administration, International Trading or Logistics (Pharma Logistics is preferred).

Skills and Knowledge:

Excellent interpersonal skills

Excellent analytical skills

Full command of English language: Written and Oral

Command of Portuguese, Spanish & other languages (valued but not required)

Ability to multi-task; close attention to detail; organized

Ability to work collaboratively but also independently with minimal supervision

Ability to train various levels of end users

Excellent presentation skills (written, verbal, and presentation)

Ability to handle multiple projects simultaneously • Ability to work under-pressure

Office equipment - Individual must be knowledgeable of the types of equipment and methods associated with office management

Individual must maintain knowledge on GxPs, and international industry-related guidelines by applicable Organisms (i.e.: WHO, ICH, FDA, EU, etc.)

Individual should be proficient in Microsoft office applications such as the latest versions of Word, Excel and Outlook.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€2,068.70 - €2,955.32

Affiliated Companies:Affiliated Companies: World Courier (Lithuania) UAB