Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Drive change management within their scope of work by effectively communicating project information to stakeholders, driving accountability to timelines and objectives and managing customer's expectations.Lead, coach and motivate project team members including leadership and front line staff.Validate work plan, duties, responsibilities, and scope of authority with management.
SERVICE ESSENTIAL FUNCTIONS
Plan and organize all aspects of the project life cycle for small and medium sized projects including - definition of scope, objectives, compliance and governance.Determine staffing requirements, and allotment of available department resources to various phases of the project including direction and coordinate activities of project personnel.Shadow and round in assigned areas or projects to assist with information gathering related to people, process and priorities.Prepare reports for management, client and others.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Establish and maintain a relationship with Internal Audit and Business Practices to ensure adherence to all State and Federal regulations and to gain input on risks and mitigation plans.Maintain and adhere to the Internal Consulting team standards and departmental processes.Oversees and develops methodology to ensure compliance to all regulations and policies directly connected to Internal Consulting initiatives.
FINANCE ESSENTIAL FUNCTIONS
Drive project performance to expected financial and process improvement outcomes including ROI and other project-based KPIs.Assist leadership with identification of areas where optimization can have a positive financial impact related to the Houston Methodist system.Helps team to meet ROI targets provided by the CFO.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSSupport Senior Strategy Consultant and Leadership with ongoing improvement initiatives by planning, implementing and monitoring compliance.Support system standardization of key business and operational processes to improve operational, financial and patient outcomes.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelors degree in business, nursing or related field requiredMHA, MBA, MSN or related degree preferred
WORK EXPERIENCE
Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment. Three years experience with masters degree. License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A
LICENSES AND CERTIFICATIONS - PREFERRED
PMP - Certified Project Management Professional (PMI) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.Candidate should possess extraordinary communication, organizational and leadership skills.Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians and to coordinate with physicians and service providers to achieve superior results.Extensive experience in grievance management, mediation and conflict negotiation, and crisis intervention.Ability to solve complex patient relations issues independentlyCritical thinking, problem-solving, and mature judgmentHas knowledge of medical ethics and legal issues, including, Advance Directives, Ethics Committee, and the Patient Bills of Rights, as well as federal and state law and Joint Commission standardsHas the knowledge and ability to use various measurement tools, integrate data, and prepare meaningful reportsIntermediate to advanced knowledge of medical terminologyBasic to intermediate level of computer competency - Microsoft Office Suite, and knowledge of healthcare information systems
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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