Job Title: CONSULTANT SENIOR Job Description senior consultant **Missions** + Supporting our clients in the transformation of their Client Operations : + Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.) + Definition and optimization of omnichannel customer journeys + Selfcarization of their relational devices + Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions + Definition of outsourcing strategy + Optimization of operational models (operational excellence, optimization of productivity, optimization of commercial performance,…) + Redesign / optimization of commercial acquisition systems + Implementation of Voice of the Customer program + Contribute to the firm's business development actions + Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.) + Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts **Your profile** Graduate of a Bac +5 from a major business school with at ~2-3 years of experience in a management/strategy consulting firm. Experience on customer experience topics (strategy/operations) is a plus but not required. Experience in the retail and/or Travel industry is a plus as well as experience in CX tech projects is a “plus” (not required) + Appetite for customer experience issues + Analytical skills + Work rigor and excellent written and oral communication skills + Curiosity encouraging to understand beyond the obvious or assertions + Business sense assuming the ability to develop storytelling and structured thinking + Appreciate agility and risk taking + English required Location: FRA Paris - 3 rue d'Heliopolis Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**