Job Title:

CONSULTANT SENIOR

Job Description

senior consultant

Missions

Supporting our clients in the transformation of their Client Operations :Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)Definition and optimization of omnichannel customer journeysSelfcarization of their relational devicesSupport for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutionsDefinition of outsourcing strategyOptimization of operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)Redesign / optimization of commercial acquisition systemsImplementation of Voice of the Customer program

Contribute to the firm's business development actionsParticipate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.)Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts

Your profile

Graduate of a Bac +5 from a major business school with at 2-3  years of experience in a management/strategy consulting firm.

Experience on customer experience topics (strategy/operations) is a plus but not required.

Experience in the retail and/or Travel industry is a plus as well as experience in CX tech projects is a “plus” (not required)

Appetite for customer experience issuesAnalytical skillsWork rigor and excellent written and oral communication skillsCuriosity encouraging to understand beyond the obvious or assertionsBusiness sense assuming the ability to develop storytelling and structured thinkingAppreciate agility and risk takingEnglish required

Location:

FRA Paris - 3 rue d'Heliopolis

Language Requirements:

Time Type:

Full time

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