Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview The Strategy & Operations Consultant position functions a part of a corporate team that execute operational improvement projects as a part of Gallagher’s Internal Consulting group. They work with the senior team members and operational staff to address the company’s most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, and solution design. Specific tasks will include conducting data analysis; developing business cases, documenting requirements, and building performance scorecards; supporting projects through definition, pilot and implementation phases. Key Relationships Reports to the Vice President of Global Operations and Consulting Strong relationships with divisional leadership, including but not limited to Gallagher Global Brokerage, Gallagher Benefit Services, and Gallagher Bassett Strong relationships with functional leadership, including but not limited to IT, HR, and Finance How you'll make an impact Essential Duties and Responsibilities Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects Conduct market entry, profitability studies to support M&A and develop growth strategies Develops business cases, requirements, and performance metrics Analyzes and reengineers business processes, with input from management and staff Determine comprehensive business requirements Document ‘as-is’ processes and information flows Develop ‘to-be’ process flows and process change diagrams to identify needed organizational and workflow changes Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions Develops training on assigned projects Updates project management documents Produces performance reports Identifies actionable recommendations Participates in the implementation of performance improvement initiatives About You Critical Competencies for Success Strategic Partner Demonstrated ability to think strategically, identify and solve difficult business problems Strategic mindset with an ability to think broadly, frame key questions, develop analytical frameworks and then create a work plan to deliver an answer and clearly synthesize the results Definition and development of strategic frameworks to articulate Gallagher's strategies to various stakeholders Collaborate with various divisional and functional groups to aid in strategy, and will own projects end-to-end, developing insightful analyses and communicating in a compelling manner Technical Skills Strong quantitative and qualitative analysis skills Ability to gather, synthesize and analyze data and draw logical conclusions Advanced proficiency in PowerPoint (written presentations for a senior audience), Excel (mathematical modeling of large data sets), Word (white papers) Well-developed business judgment. Ability to understand financial and non-financial aspects of a problem and use sound business judgment to recommend actions Interpersonal Skills Strong communication skills, both verbal and in written Demonstrated ability to work independently with limited guidance Demonstrated ability to interact with senior leadership Commitment to professional and personal growth Minimum Required Qualifications Bachelor’s degree 2-3 years of management consulting experience Preferred Qualifications Experience in the insurance brokerage industry Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.