CX is a team of outstanding technical guides whose #1 focus is to deliver an outstanding customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
What You will Do - responsibilities Drive technology design, implementation, execution, and/or optimization for MPLS and Access Network to accelerate customer outcomes. Generate Network Audits for better Network Efficiency Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presales activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company processes and apply relevant tools to efficiently complete the role and support Professional Services’ strategies and goals. Perform Software Risk analysis and proactively identify and indicate any potential issues in the network. Play the role of an individual contributor. Who you are - skills Bachelors or Master's degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field. Interest in learning new technologies. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider). Experience in Cisco Platforms : IOS - XR, IOS - XE, NXOS, NCS routers, Cisco 8K routers and ACI. Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Intermediate level knowledge & working experience on Cisco’s Application Centric Infrastructure will be added advantage Knowledge of TACACs, DNS, Storage systems, and network management Knowledge of one computer language and programming (Java, Python, XML, REST API) frameworks Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Why Cisco?#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco