Conduct risk assessments for solutions around Telecom OSS Service Fulfillment and Provisioning Domain including impact on business process. Monitor and report on initiatives, strategies, and compliance products to improve the effectiveness of processes and products. Analyse current services and processes, analyse and respond to customer feedback and insights and identify and implement opportunities to optimise these and contribute to ongoing improvements to products and service delivery to allow the organisation to perform more effectively. Provide advice on change initiatives, upgrades, testing coordination, reports/recommendations on issues, and system or process improvements. Contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice. Document business processes, technical functions and user stories (requirements) to enhance business systems using best practice methodology and industry recognised processes, practices and systems.

Career Level - IC4