**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support + Pet Insurance* + Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : Monday - Friday 8:00am - 5:00pm **Location:** **2501 NORTH ORANGE AVENUE, Orlando, 32804** **The community you’ll be caring for:** + Faith based & mission driven organization + Central Florida’s premier multi-specialty medical group + Comprehensive Employee Benefits such as Educational Reimbursement + CREATION Health employee wellness and lifestyle programs + Positive working climate to support a work life balance **PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:** •Responsible for outcomes in assigned areas •Maintains open communication and partners with clinical, financial, and administrative partners within the hospital •Focuses on process improvement strategies with special attentions to KPI metrics •Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports •Adheres to labor and budget guidelines. Monitors team time and attendance according to policy •Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested •Trains and evaluate team members •Coordinates and sets up schedules for team members' training and education sessions •Monitors the department's work for accuracy and workflow •Identifies own learning needs and seeks opportunity for growth •Keeps up with assigned workload and seeks assistance when necessary •Communicates all team member situations to the senior manager or director •Initiates and assumes responsibility for new tasks independently as appropriate and as delegated •Checks in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy •Maintains rapport with ancillary departments •Works with Talent Acquisition for staffing needs •Ensures team members are oriented to the department at time of hire •Addresses progressive counseling according to policy •Performs other duties as assigned KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED: •Mature judgement in dealing with patients, physicians, and insurance representatives •Intermediate knowledge of Microsoft programs and familiarity with database programs •Ability to operate general office machines such as computer, fax machine, printer, and scanner •Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion •Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques •Ability to manage diverse personalities •Ability to adapt in ever changing healthcare environment •Ability to follow complex instructions and procedures, with a close attention to detail •Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies •Exceptional customer service skills •Advanced understanding of insurance knowledge and benefits •Advanced understanding of hospital electronic medical report (EMR) system •Basic medical terminology •Must be able to read, write, and speak conversational English **KNOWLEDGE AND EXPERIENCE PREFERRED:** •Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties •Intermediate medical terminology •Bilingual – English/Spanish Qualifications **EDUCATION AND EXPERIENCE REQUIRED:** Bachelors or 4 years experience EDUCATION AND EXPERIENCE: •Master's degree in business, education, Health Services Administration, or related field **LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:** • **LICENSURE, CERTIFICATION OR REGISTRATION:** •National Association of Healthcare Access Management (NAHAM) •Certified Healthcare Access Manager (CHAM This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Patient Financial Services **Organization:** AdventHealth Orlando **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 24039878 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.