All the benefits and perks you need for you and your family:
Benefits from Day One for FT/PT positions
Paid Days Off from Day One for FT/PT positions
Student Loan Repayment Program for FT/PT positions
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Location: AdventHealth Hospital Hinsdale
The role you'll contribute:
The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill. The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members' schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies."
The value you’ll bring to the team:
Working supervisor of the day-to-day operations of the team and department
Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
Responsible for training and evaluating team members
Responsible for coordinating and setting up schedules for team members’ training and education sessions
Responsible for monitoring the department’s work for accuracy and workflow
Identifies own learning needs and seeks opportunity for growth
Keeps up with assigned workload and seeks assistance when necessary
Communicates all team member situations to the manager
Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
Maintains rapport with ancillary departments
Works with Talent Acquisition for staffing needs
Responsible for ensuring team members are oriented to the department at time of hire
Responsible for addressing progressive counseling according to policy
Performs other duties as assigned
Qualifications
Associate's Degree Required
2 years experience OR two years of direct Patient Access Required
Mature judgement in dealing with patients, physicians, and insurance representatives
Intermediate knowledge of Microsoft programs and familiarity with database programs
Ability to operate general office machines such as computer, fax machine, printer, and scanner
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
Ability to manage diverse personalities
Ability to adapt in ever changing healthcare environment
Ability to follow complex instructions and procedures, with a close attention to detail
Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
Exceptional customer service skills
Advanced understanding of insurance knowledge and benefits
Advanced understanding of hospital electronic medical report (EMR) system
Basic medical terminology
Must be able to read, write, and speak conversational English
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
Intermediate medical terminology
Bilingual – English/Spanish
CHAA - Certified Healthcare Access Associate Preferred
Certified Revenue Cycle Representative (CRCR) Preferred
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Financial Services
Organization: UChicago Medicine AdventHealth Hinsdale
Schedule: Full-time
Shift: 1 - Day
Req ID: 25006009
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.