Consumer Advocate, Outreach, Living in Place
Breaking Ground
Consumer Advocate, Outreach, Living in Place
3-24 27th Ave, Astoria, NY 11102, USA
Req #2860
Thursday, December 12, 2024
ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the Clinical Coordinator, t he Consumer Advocate, Outreach , works with people experiencing street homelessness and living with chronic medical conditions in Queens w ith the objective of engaging individuals to connect them to appropriate social and medical services and , ultimately, to help improve their overall health and wellbeing and secure appropriate housing solutions.
T he Consumer Advocate, Outreach , build s a relationship with clients utilizing motivational interviewing to encourage client s to work towards self-identified housing, health, and other goals. The Consumer Advocate spend s most of the shift in the field using public transportation and/or on foot conducting street outreach, accompanying clients to appointments, and following up on service referrals. The Consumer Advocate c onduct s assessments, engag es client s in self-directed service planning, and enter s all required data into required database s .
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in Astoria
+ Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections
+ Conduct required assessments
+ Attend clinical supervision and training
+ Maintain record keeping in compliance with agency standards as well as those of City and State agencie s
+ Collaborate with Parks Dept., NYPD, DSNY, MTA, and other agencies
+ Accompany clients to appointments and follow up on service referrals
+ Perform other duties as assigned
MINIMUM QUALIFICATIONS:
+ High School diploma or equivalent required
+ Minimum 2 years of related experience
+ Lived experience with homelessness, mental illness, substance use, and/or immigration issues , and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection preferred
+ Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance abuse, mental health, immigration, and employment resources
+ Strong oral and written communication skills and ability to liaise with internal and external stakeholders
+ Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
+ Valid NY or NJ driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
+ Bilingual preferred
EOE/M/F/Vet/Disabled
Other details
+ Pay Type Hourly
+ Min Hiring Rate $20.71
+ Max Hiring Rate $20.71
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+ 3-24 27th Ave, Astoria, NY 11102, USA
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