Consumer AML Ops KYC Contact Center Learning Facilitator Chandler, Arizona;Addison, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement. Responsible for training of frontline associates and leadership team. Prepares, enhances, organizes, and executes training to include new hire and ongoing education. Listens to calls, reviews performance reporting, and supports chat to identify knowledge gaps and training opportunities. Creates and manages knowledge checks and supports team meeting deck subjects. When not on-boarding, focus is on up-skilling and new initiatives for in-role associates, including coaching, training, and assessing performance. Requires experience and knowledge of LOB specific functions, systems and tools that are necessary to assess and improve performance as well as teaching and coaching skills. Typically will have 1-3 years’ experience. **Responsibilities:** + Proven results, meeting or exceeding goal oriented expectations + Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise + Manages projects and direct activities of a team related to special initiatives + Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives + Builds relationships with business partners across various Lines of Business + Manages and defines responsibilities and accountabilities for key program and projects **Skills:** + Critical Thinking + Customer and Client Focus + Decision Making + Problem Solving + Risk Management + Adaptability + Attention to Detail + Collaboration + Issue Management + Analytical Thinking + Oral Communications + Presentation Skills **Requirements:** + Maintained a meets/meets or better on annual reviews for the last 3 years + Excellent time management skills + Self-motivated and motivational to others + Strong communication skills, to include written, verbal, non-verbal and active listening + Great organization, including the ability to manage multiple tasks simultaneously **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.