Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing a team comprised of Financial Center Managers and Relationship Managers. Key responsibilities include driving local strategies and tactics surrounding the client experience, deepening and growing relationships, and ensuring operational excellence at the market and financial center levels. Job expectations include working across the organization to develop business knowledge and cultivate one team partnership to collectively achieve results.

Responsibilities:

Champions organizational vision and values executing consistently to drive business resultsCommunicates and influences and leads through changeManages time and priorities to create biggest impact and reduce variabilityManages risk and mitigates escalations and identifies resolutionsManages strategic partnerships across the organizationDrives the client experienceDemonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to ultimately gain credibility and trust

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organizationDisplays passion, commitment and drive to deliver an experience that improves our clients' financial lives5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team; in lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development ProgramConfident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as neededCommunicates effectively and confidently and is comfortable engaging all clientsAbility to learn and adapt to new information and technology platformsApplies strong critical thinking and problem-solving skills to meet clients' needs as well as escalate as needed with sense of urgencyWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulationsCan attract, recruit and retain an effective sales and operations teamEfficiently manages time and capacityCan manage complexity, prioritize tasks, delegate and execute in a fast-paced environmentCan interpret performance results, find opportunities to drive success and hold others accountable to resultsCan be flexible to work weekends and/or extended hours as neededTravel required: Will vary depending on geographyProficient in computer skills and professional programs (example: Microsoft Office)Ability to pass compliance requirements

Desired Qualifications:

Experience in financial services and knowledge of financial services industry, products and solutionsExperience in mortgage, retail and/or hospitalityExperience working in an environment with individual and team goals where goals were routinely met or exceededBachelor’s Degree in related fieldBilingual skills

Skills:

CoachingCustomer and Client FocusLeadership DevelopmentRisk ManagementTalent DevelopmentBusiness Operations ManagementCustomer Service ManagementDecision MakingExecutive PresenceSales Performance ManagementCritical ThinkingPerformance ManagementProcess Performance ManagementRecruitingResult Orientation

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40