Job Title: Consumer Care Intern

Location: Eindhoven 

Department: Consumer Care

Reports To: Strategic Commercialized Training Manager

Job Summary: We are seeking a motivated and detail-oriented Consumer Care Intern to join our Consumer Care team. The ideal candidate will assist in providing exceptional support to our customers, ensuring their inquiries and issues are resolved efficiently. This role requires strong communication skills, a customer-centric approach, and the ability to work collaboratively with team members and other departments.

Key Responsibilities:

Customer Support:

Assist in responding to customer inquiries via phone, email, and chat. Provide accurate information about products, services, and policies. Resolve customer issues and complaints in a timely and professional manner.

Data Management:

Maintain and update customer records in the CRM system. Track and report on customer interactions and feedback.

Process Improvement:

Identify opportunities to improve customer service processes and suggest enhancements. Assist in developing and updating consumer care documentation and resources.

Collaboration:

Work closely with the Consumer Care team to ensure consistent and high-quality service. Coordinate with other departments to resolve complex customer issues.

Continuous Improvement:

Stay updated with the latest product information and company policies. Participate in training sessions and professional development opportunities.

Qualifications:

Currently enrolled in a 3rd or 4th year HBO program in Business, Marketing, Communications, or a related field (Studying towards a Bachelor's or Master's degree).

Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Customer-focused with a proactive attitude. High level of accuracy and attention to detail. Ability to work independently and as part of a team. Availability: Feb-2025

Why Fluke?

Opportunities for professional growth and development. A dynamic and inclusive work environment. The chance to make a significant impact on the customer experience and satisfaction.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.