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GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's requestProvide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan applicationAssist customers with payment and billing questionsCommunicate and coordinate with internal departments as neededFollow up on customer interactionsPerform customer identity verificationsDocument customer Interactions with concise and detailed account notesAdhere to all Dividend policies and proceduresOther projects and duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

Bilingual (English/Spanish) preferred but not requiredMust be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)At least six months recent call center experience requiredHigh school graduate or equivalentAble to multi-task while providing accurate, efficient and exceptional serviceExcellent communication skills and a positive demeanorProven organizational skills and ability to prioritizeExperience with CRM required (salesforce preferred)Analytical and data drivenAbility to work well independentlyExcellent interpersonal and communication skills

Consumer Contact Center Professional I-2

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.