About this role:

We are seeking a customer-obsessed Digital Research Director to spearhead transformative research initiatives to shape Wells Fargo’s digital landscape and deliver an exceptional customer journey. This role is pivotal for any individual eager to make an impact and guide Consumer & WIM Digital organizations into the future. The ideal candidate thrives on innovation, challenges conventional thinking, and inspires teams to achieve positive outcomes. As the Research Director, you will drive the exploration of emerging technologies and digital trends, identifying opportunities for next-gen applications within the financial sector. Must have a strong background in research methodologies and a proven track record of successfully managing research projects. Works with other departments, aligns research objectives with organizational goals and provides insights that inspire decision-making. Must possess excellent leadership skills, ability to manage multiple projects simultaneously, and exhibit deep, energetic understanding of industry trends and challenges.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides, and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

Manage and develop digital professional individual contributors with focus on supporting the development and execution of digital strategy within a large business line or functional area for cross-functional stakeholders and internal partners associated with the function or affected by its outcomesCreate roadmap opportunities and adoption strategies for mobile app programs and initiatives with large scale impactLead the team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables like content creation, CX, analytics, research, and product managementInterpret and develop range of policies and procedures for functions with moderate to higher complexity and riskCollaborate with and influence all levels of professionals, including senior leadershipManage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business groupDevelop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

8+ years of digital product management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education4+ years of management experience

Desired Qualifications:

Expertise in research methodologies, including user research, market analysis, and competitive benchmarkingProven ability to lead, manage, and inspire research teamsStrong analytical and strategic thinking skills, with a track record of delivering actionable insightsExcellent communication skills, with the ability to present complex findings to non-technical stakeholdersAdept at working in fast-paced, dynamic environments and managing multiple prioritiesExperience working on digital products, platforms, or customer experiencesUnderstanding of emerging digital technologies and trendsFamiliarity with financial services or regulated industries is a plusExperience in managing budgets, resources, and working with vendors/contractsAbility to work effectively and collaboratively with cross-functional teamsAbility to create clarity and structure in a complex environmentProficiency in research tools such as Qualtrics, Tableau, UserZoom, UserTesting, Answer Lab, or similar platformsProactive, pragmatic, solution oriented, and service-driven approachContinuous improvement mind-set which ensures a constant forward motion in the quality, timeliness, and efficiency of deliveryFocused on knowledge, but able to interact with and influence power peopleCreative problem-solving skills, with strong analytical capabilities and ability to work energetically towards tight deadlinesBachelor’s degree in a related field (Finance, Social Sciences, Data Science, Marketing, Business), advanced degree preferred

Job Expectations:

Not eligible for visa sponsorshipThis opportunity provides a hybrid work schedule at one of the posted locations:333 Market St San Francisco, CA 94105401 S Tryon Charlotte, NC 28202

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$207,900.00 - $431,900.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement

Posting End Date:

2 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.