Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description Summary

This position is responsible for the order fulfillment, inventory, and global shipping of La-Z-Boy parts. This position will lead a team of 3+ Consumer Experience Supervisors and 60+ additional team members. This role is responsible for enhancing the consumer experience through timely and accurate shipping of parts throughout the United States and Canada. This role will be a brand ambassador focused on delivering exceptional customer service. This position will work closely with the contact center, field services, R&D, plant leadership, operations, retail, and residential. Must be self-driven, consumer focused, and able to make quick decisions with limited information.

Job Description:

KEY RESPONSIBILITIES:

Manages and oversees the Global shipping of warranty and non-warranty parts for La-Z-BoyLeads a high performing team to enhance the consumer experience through mentorship, coaching, and developmentPartners with division leaders to lead and positively impact the overall Cost of Quality for the organizationContinually evaluate training needs of the operations department; recommend training as required; follow through to ensure that all required training is achieved; measure results and benefits of training. Continuously evaluate pay structures and ratesPartners with logistics, supply chain partners, and leadership to implement and improve shipping processes while actively managing cost reductionResponsible for the management, cost reduction, and accountability of the Dayton Service Center budget (forecasting for AOP) and explanation of variances with plans to mitigate (expense distribution).Acts as liaison between the Dayton Service Center, other Comfort Care Departments, Dayton Production, dealers, R&D, and suppliers.Ensure active communication within the Consumer Experience SupervisorsDevelops, quantifies, and manages department strategies, policies, and budgets with accountability for each in collaboration with supporting partners.Develops action plans as needed, and successfully communicate those plans to all staff members.Develops, implements, and maintains programs that will improve job efficiency.Accurately align, coach, motivate and train personnel to interface and work as a team; provide cross-training when necessaryDevelop new growth opportunities for staff while supporting current service parts. Manage Dayton Service Center staff to include performance, coaching, and training, employee evaluations, reviews, and development plans.Assist/coordinate and support implementing any cost reduction and service improvement programs through the use of Lean TechniquesRecommend inventory levels to be maintained when a product is obsolete.Monitor ordering of supplies and inventory levels.Report on service and departmental logistics activities to all levels of management.Present department performance indicators and projects at quarterly reviewsActively participate in seminars and training programs to allow for continued growth, development and added value to La-Z-Boy ResidentialSCOPE & IMPACT:

Responsible for managing a team of 60+ and to undertake the following employment actions:  hiring, termination, corrective action, and performance reviews

MINIMUM REQUIREMENTS: Bachelor’s Degree in Business Operations, Supply Chain or related degree with 6-8 years of relevant experience including 3-5 years of supervisory/leadership experience or equivalentStrong proficiency in Microsoft Office products including Outlook, Excel and WordDemonstrated capability in handling complex problems.Self-motivated to solve problems, keep teams on track, and the ability to adaptAbility to recognize problems and implement process improvementsUp to 20% travel.

PREFERRED REQUIREMENTS: Bachelor’s Degree in Business OperationsExperience in E1 and ASAPSupply Chain leadership experienceExperience in shipping or logisticsExperience working for a remote leader

SUPERVISORY RESPONSIBILITIES: Responsible for managing a team of 60+ and to undertake the following employment actions:  hiring, termination, corrective action, and performance reviews

PHYSICAL DEMANDS/WORK ENVIRONMENT:Office environment / no specific or unusual physical or environmental demands.

OUR PURPOSE:

We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality.  Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives.  When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.

We believe in the transformational power of comfort

OUR VALUES:

Courage – We aren’t afraid to try something new

We are results oriented and can-do hard things.We do what is right.We challenge the status quo.

Curiosity – We are relentless in our mission to understand our business and consumers

We ask questions and explore every opportunity.We embrace change.We test and learn.

Compassion – We honor our almost 100-year legacy that was built on family

We lead with empathy in support of each other, our consumers and our communities.We foster an inclusive environment.We believe in positive intent. 

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.