Consumer Experience & Product Design Consultant V
Kaiser Permanente
Description: Job Summary:
Develops product strategy for a market, product type or product line of business (LOB) in addition to performing regular ideation sessions focused on building a robust product pipeline to achieve market goals. Applying an advanced understanding when driving performance for their respective market, product type or product LOB, its competitors, their performance and shortcomings along with KP product performance. Brings the organization together to perform product feasibility on any initiative, product type or portfolio. Defines and executes the development of the product or initiative through executive alignment and influence for implementation, providing cross-functional service recovery and issues resolution, as assigned. Acts as the product authority to the organization, S&AM, and outside consultants to enable a high degree of sales and customer support and serves as a subject matter expert and consultant for multiple markets, LOBs, products, portfolios, workstreams, or initiatives. Writes and develops for complex business-development initiatives. Drives the development and maintenance of their market, product type, or product LOB requirements and ensuring they meet the needs of the market, members, and KP objectives. Manages a defined set of product implementations from simple to complex across markets, products, LOBs, and post-implementation transition to operations. Develops and delivers all product training and change management actives across their respective markets, products, and LOBs. Leverages a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.
Essential Responsibilities:
Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
Participates in business-case development by: writing and developing for complex initiatives.
Facilitates product implementation or program management by: managing a defined set of product implementations from simple to complex across markets, products, LOBs, and post-implementation transition to operations.
Facilitates product portfolio feasibility and development by: bringing the organization together to perform product feasibility on any initiative, product type, or portfolio; and defining and executing the development of the product or initiative through executive alignment and influence for implementation.
Applies product knowledge by: leveraging a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.
Facilitating product training and change management by: developing and delivering all product training and change management actives independently across their respective markets, products, and LOBs.
Facilitates team management by: managing a matrixed team for multiple markets, LOBs, product, portfolio, workstream, or initiatives. Minimum Qualifications:
Minimum three (3) years of experience leading matrixed teams with or without direct reports.
Bachelors degree from an accredited college or university AND minimum eight (8) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field OR minimum eleven (11) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Innovative Mindset; Applied Data Analysis; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Client and Domain Knowledge; Product Design; Product Development Life Cycle; Product Performance; Process Validation; Project Management; Project Management Tools; Risk Assessment; Time Management; Quality Assurance Process; Service Focus; External Health Care Compliance; Strategic Program Management; Market Analysis; Benefit Plans; Operational Policy Preferred Qualifications:Twelve (12) years of experience in product development and management within a relevant market segment, benefits policy development, benefit design, program management, or a directly related field.Master's Degree in Business, Economics, Finance, Marketing, Strategy, Health Care Administration, or related field.
Develops product strategy for a market, product type or product line of business (LOB) in addition to performing regular ideation sessions focused on building a robust product pipeline to achieve market goals. Applying an advanced understanding when driving performance for their respective market, product type or product LOB, its competitors, their performance and shortcomings along with KP product performance. Brings the organization together to perform product feasibility on any initiative, product type or portfolio. Defines and executes the development of the product or initiative through executive alignment and influence for implementation, providing cross-functional service recovery and issues resolution, as assigned. Acts as the product authority to the organization, S&AM, and outside consultants to enable a high degree of sales and customer support and serves as a subject matter expert and consultant for multiple markets, LOBs, products, portfolios, workstreams, or initiatives. Writes and develops for complex business-development initiatives. Drives the development and maintenance of their market, product type, or product LOB requirements and ensuring they meet the needs of the market, members, and KP objectives. Manages a defined set of product implementations from simple to complex across markets, products, LOBs, and post-implementation transition to operations. Develops and delivers all product training and change management actives across their respective markets, products, and LOBs. Leverages a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.
Essential Responsibilities:
Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
Participates in business-case development by: writing and developing for complex initiatives.
Facilitates product implementation or program management by: managing a defined set of product implementations from simple to complex across markets, products, LOBs, and post-implementation transition to operations.
Facilitates product portfolio feasibility and development by: bringing the organization together to perform product feasibility on any initiative, product type, or portfolio; and defining and executing the development of the product or initiative through executive alignment and influence for implementation.
Applies product knowledge by: leveraging a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.
Facilitating product training and change management by: developing and delivering all product training and change management actives independently across their respective markets, products, and LOBs.
Facilitates team management by: managing a matrixed team for multiple markets, LOBs, product, portfolio, workstream, or initiatives. Minimum Qualifications:
Minimum three (3) years of experience leading matrixed teams with or without direct reports.
Bachelors degree from an accredited college or university AND minimum eight (8) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field OR minimum eleven (11) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Innovative Mindset; Applied Data Analysis; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Client and Domain Knowledge; Product Design; Product Development Life Cycle; Product Performance; Process Validation; Project Management; Project Management Tools; Risk Assessment; Time Management; Quality Assurance Process; Service Focus; External Health Care Compliance; Strategic Program Management; Market Analysis; Benefit Plans; Operational Policy Preferred Qualifications:Twelve (12) years of experience in product development and management within a relevant market segment, benefits policy development, benefit design, program management, or a directly related field.Master's Degree in Business, Economics, Finance, Marketing, Strategy, Health Care Administration, or related field.
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