Consumer Experience Representative
WeddingWire
ABOUT THE ROLE AND OUR TEAM:
The Ecommerce team in India supports the US Ecommerce in different functional areas such as merchandising, customer excellence (envelope design, order edits and approvals for printing) and invitation designing. As a part of consumer excellence, our team works on the orders sent across by couples for their invitation envelopes. We are looking for a capable individual with the ability to achieve 100% of daily productivity while maintaining stellar accuracy.
RESPONSIBILITY:
Completing day-to-day orders received for envelopes within 24 hours TAT Edit/update the existing envelope orders as per the customers’ suggestions Send proofs of completed orders to the customers Check the quality of the envelope order worked on by you or other team membersSUCCESSFUL CANDIDATES HAVE:
Fluent in English & Hindi Basic knowledge and fluency of MS Excel and Internet Fast learner and multi-tasker Execution of work in a timebound manner Team player with a positive attitude to help drive team targets Attention to detail Graduated from a recognised institute/university
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