All the benefits and perks you need for you and your family:

· Competitive hourly pay

· Career Development

· Whole Person Wellbeing Resources

· Benefits from day one

Our promise to you :

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Day Shift, Monday-Friday

Location: AdventHealth – 770 W Granada Blvd, Ormond Beach, FL 32174

The role you’ll contribute:

The Consumer Insights Sr Analyst is responsible for tasks related to data collection, analysis, and report development. The Sr Analyst is responsible for engaging with the internal teams and stakeholders in reviewing key business needs, and to guide program delivery, collaborate on product selection, document business processes, and analytical needs and become a subject matter expert on analytical and consumer insight tools.

The Sr. Analyst transforms data into actionable insights that inform the organization’s strategic decisions and drive business value. This role works closely with operational, financial and IT teams to query and acquire data, organize/ and analyze it, and identify trends and patterns. Under minimal supervision, the Sr. Analyst collaborates with functional area staff across the Central Florida Division to understand business workflows and build actionable metrics and dashboards to support consumer operations & strategies.

The Sr. Analyst is responsible for providing senior leadership with relevant, accurate, and timely business intelligence and performance reporting at month-end consumer closes at the region, market and medical group levels.

Our team consists of team members who are consumer obsessed. This person is passionate about data, results oriented, and likes challenging the status-quo to drive consumer insights. The Sr. Analyst, Consumer Insights is extremely proactive, motivated, well-organized and can manage multiple projects. The position will report directly to the Director, Consumer Operations.

The value you’ll bring to the team:

Subject matter expert on analytical and consumer insights tools

· Monitors dashboards and reports to provide recommendations on best practices

· Designs, develops and maintains reports, scorecards, and dashboards that effectively tell the story of the data and highlight anomalies in a manner that can be easily understood and acted upon

Collaborates with stakeholders to review consumer feedback from various listening channels (Medallia, Press Ganey, reputation management) to identify trends and actionable insights to improve consumer experience

Qualifications

The expertise and experiences you’ll need to succeed:

· Bachelor’s degree in field such as Business, Information Technology, Data Science, or Healthcare-related field

· A minimum of three years of experience in a healthcare setting or computer science or operational support/analysis

· 5 years’ experience working to provide business intelligence or decision support

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Daytona Beach

Schedule: Full-time

Shift: 1 - Day

Req ID: 24043542

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.