Description Consumer Loan Servicing Specialist Immediate opening for a Consumer Loan Servicing Specialist to work onsite in Columbus, OH The Consumer Loan Servicing Specialist must have -3 or more years of experience in loan servicing, secondary marketing, or financial services -Experience and proficiency with Microsoft products including Excel and Visio -High School Diploma or equivalent Bachelor degree preferred 1 – 3 years of Project Coordination experience - A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards -Excellent verbal and written communications; ability to explain risks and issues to various levels within the organization - Highly motivated with strong organizational (time management, planning, goal setting, tracking, etc.), analytical, decision making, and problem-solving skills -High level of professionalism and confidence with the ability to build credibility and work collaboratively with team members, leadership, Risk, Audit, IT, and business partners -Ability to handle multiple priorities and effectively prioritize, drive, and execute tasks to completion within defined SLAs in a high-pressure environment -Strong business and technology aptitude with a willingness to learn -Ability to interpret data and communicate results effectively verbally and in writing -Ability to prioritize multiple assignments -Black Knight MSP experience -Excellent written and verbal communication skills, including professional demeanor and grammar -Experience with project management processes and standards, and/or knowledge of Microsoft Project -Experience working on mortgage or loan sales or servicing transfers -Good organization and problem-solving skills -Motivated self-starter with a proven ability to multi-task -Proven leadership skills, including the ability to work in a team environment -Strong attention to detail -Strong knowledge of loan operations and compliance/regulatory guidelines Duties of the Consumer Loan Servicing Specialist include: Provides support for Sales and Acquisitions SAQ Special Projects management and others as needed. Assists in building new process for servicing transfers of mortgage loans. Primary focus will be supporting SAQ but may support other areas of Consumer Loan Servicing as needed. Project management and participation Research issues and take action to correct Partner with internal colleagues' customers investors and vendors Procedure review modification and creation Process map creation and ongoing upkeep Build test scripts manage and implement testing and reporting Lead in process improvement ideas and documentation Perform reviews associated with regulatory/compliance requirements Perform other duties as assigned Assist in developing and maintaining department procedures Review research and resolve issues with systems and investors Requirements Customer Service, Communication, Sales, Documentation, Reporting, Microsoft Excel, Planning, Compliance, Research, Review, Project Management, Audit, Leadership Skills, Vendors, Communication Skills, Time Management, Execute, Loan Administration, Process Improvement, Agile, Resolve Issues, Compliance Functions, Financial Services, Methodology, Lead Special Projects TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .