Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.
ResponsibilitiesMust be fluently bilingual in Spanish and English
Summary:
Achieve sales targets by placing outbound calls to potential members. Utilize sales knowledge and service skills to accurately and professionally educate, evaluate and sell Home Service Plans (HSP) directly to consumers. Ask discovery questions to understand the consumers’ needs. Build a positive connection and rapport to promote and sell the benefits, coverage, and terms of products and services. Success will be measured on behaviors, quality, performance, and alignment with our house rules.
Responsibilities:
Meet or exceed sales goals and objectives based on our key performance indicators (KPI’s)Acquire and apply knowledge of company operations in every interaction by utilizing available resourcesMaintain and build relationship while delivering a positive member experience by using our sales modelConnect with potential members by placing outbound calls and through various channels to promote and sell Home Service PlansAssist and be flexible to support other verticals, including inbound, leads, and business needs based on call volumesRetain members by educating, resolving concerns, and providing first call resolutionUse active listening to build rapport and generate additional growth opportunitiesAccurately disposition call and provide detailed documentation of all interactions in our member databaseProvide quality service and adhere to our member commitmentMay assume other duties as applied. QualificationsMinimum Education, Licensure and Professional Certification requirements:
High school diploma or equivalent required
Minimum Experience required:
1+ years of sales and/or member service experience required
Required Skills:
Able to exhibit respect, empathy, and critical thinking while actively listening and problem solvingAbility to remain competitive, coachable, and productive in a fast-paced sales environmentCapacity to balance the business and members needsAlign with our company house rulesAbility to navigate multiple software applications and enter data during member interactions Demonstrate strong and effective verbal and written communication skillsAble to work nights and weekends, variable schedule(s) and overtime as necessaryReliable, persistent, and self-motivated to make salesAble to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
Preferred Skills:
Proven success in a sales or member service roleExperience reaching or exceeding sales goals and objectivesExperience selling over the phone with warm and cold leads Other/State SpecificThis role pays between $16.00/hr to $18.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits at Frontdoor.
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