**Overview:** This role will help establish a consumer monitoring and testing framework for our retail and contact center business lines within the first line of defense. This role oversees a new Consumer Risk agile operating model for monitoring key risks and controls that delivers quality, capacity, sustainability and continuous improvement with current and future demands. **Key Responsibilities:** + Lead a team of analysts that conducts business unit control monitoring and testing for Retail and Contact Center. + Establish and lead a new agile program team to build an agile operating model for monitoring key risks and controls that delivers quality, capacity, sustainability and continuous improvement for current and future demands (additional talent detail on slide 3) + Utilize a risk- based approach to assess processes and ensure compliance with applicable laws, rules, regulations and policies + Evolve current risk operating environment to one that is automated (exception monitoring), proactive (emerging risk identification), process focused and well controlled + Collaborate with key stakeholders to develop and automate new monitoring requests and prioritize through the agile program + Establish governance for our monitoring and testing framework + Work with the team to proactively identify issues through root cause analysis and work with partners to resolve and mitigate + Develop annual monitoring and testing plan with second line of defense and ensure adherence + Measure program performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete any required corrective actions, and communicate to all stakeholders. Address program issues by identifying and selecting a course of action by considering program constraints and objectives to enable continued program success. + Improve program team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale. Determine and coordinate sharing of resources among constituent projects for overall program benefit. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. + Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. **Education and Experience Required:** Bachelor’s degree and a minimum of 10 years’ proven project management experience, OR in lieu of a degree, A combined minimum of 14 years’ higher education and/or work experience, including a minimum of 10 years’ proven project management experience. Proficiency with personal computers as well as pertinent software packages. Strong knowledge of project management methodology. Knowledge of agile methodology and practices Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus. Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner. Excellent problem-solving skills. Ability to work individually as well as a member of a team. Self-motivated, results-driven and well-organized individual. Ability to handle multiple tasks and work under time constraints in support of various assignments. Ability to function professionally at many different levels (clients, management and peers). Strong interpersonal skills necessary for business partner relationships within and outside the organization. Ability to build mutual trust and encourage respect; open to diverse points of view. **Education and Experience Preferred:** Project Management Professional (PMP) certification. Program Management Professional (PgMP) certification. Master’s degree. \#LIWR1 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,945.80 - $198,243.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.