Job ID: 3046
Job title: Consumer Services Representative (German & English)
Location: Poznan, Poland
Reports to: Supervisor, Consumer Services
Your Role in a Nutshell
As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.
Our portfolio of products is very diverse - from stationery to small household appliances.
You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.
Your Key Responsibilities:
Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
Create and maintain consumer information and case management to relay accurate information back to the business.
Use knowledge of products to ensure accurate information is communicated to consumers.
Seeking solutions in case of unusual queries or requests
Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.
Don’t have experience in consumer service or with systems that we use?
No problem! You will learn that with us!
What You’ll Need
Minimum:
Fluent German (C1/B2) and English (C1/B2) (spoken & written)
Good command of MS Word and Outlook
Outgoing with excellent communication skills (verbal & written)
Empathy and openness for working with consumers
Your advantage:
Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
Organizational skills with ability to prioritize
Detail oriented
Positive attitude and great interpersonal skills, incl. rapport-building and listening
Previous experience in user support/helpdesk/customer service will be an asset.
What You Gain
Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.
Join us and benefit from:
Full-time employment contract
Customer Service and Product trainings as an integral part of your induction
Polish/German/English language classes
Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
Private healthcare
Pension plan (PPE) with company contribution of 3,5%
Fully sponsored life insurance
Hybrid working system; working hours – Monday to Friday, 8h between 9:00 and 17:00
Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
Partly financed Multisport Card or cinema tickets
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
Employee Referral Program – an opportunity to get a bonus
Garaged parking for bicycles in the same building
Expectant Parents Gift
Additional projects for those hungry for knowledge and development
Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
Are you interested?
If so, please click on “Apply Now” on this site and upload your CV in English.
If your application is shortlisted, our recruiter will invite you for an initial phone interview.
By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/ If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.