What will I do in this role? 

Support the servicing and maintenance of consumer loans and leases in compliance with applicable rules, policies and regulations. Serve members, other institutions and internal customers by answering questions and resolving issues related to consumer loans to ensure quality service across multiple channels. Maintain service level standards of the organization.

What qualifications do I need to have for this role? 

Requirements:
Minimum Qualifications (Education, Experience, Skills)

-High school diploma or equivalent.
-One year of financial institution experience, loan servicing or related experience.
-Loan servicing experience in a consumer lending department highly preferred.
-One year experience with Meridian Link/LoansPQ and Episys’ Symitar banking system.
-Effective interpersonal skills and human relations; Ability to interact with all levels of an organization. Professional written and verbal communication skills.
-Effective analytical and problem-solving skills with high attention to detail and accuracy. ------
-Effective application of judgment and decision-making.
-Ability to handle multiple priorities and work effectively under pressure to meet specified deadlines.
-Working knowledge of DMV requirements for all types of vehicle loans.
-Knowledge of Credit Union loan products, policies and procedures.
-Basic level PC and Microsoft Office competencies.

Preferences:
Consumer loan funding experience including auto loan, personal loans, and credit cards.

Skills/Competencies:
-Service focused individuals, who prioritize the member and end user experience.
-Team driven, with willingness and proven ability to work well and collaborate effectively with others.
-Professional demeanor and effective communication skills.
-Ability to maintain and promote an ethical and compliant environment. 

What's it like to work for SDCCU? 

We believe that it takes a happy, healthy and hard-working team to be an industry leader and we’ve achieved this through our “Feel the Teal” culture. “Feel the Teal” is our sense of pride and passion for our brand, our work and our community. We strive to build our teams with positive, hard-working, energetic and collaborative individuals who embrace the same passion for their work and exude their energy outward to provide exceptional service to our members and the community. 

SDCCU cares about its people and is committed to hiring and retaining top talent. We are big advocates for career advancement and we do everything we can to encourage the personal and professional growth of our team. Our “Feel the Teal” culture nurtures a healthy work environment and promotes Teamwork, Exceptional service, Accountability and Leadership.

What benefits are available to me? 

With employment, SDCCU offers competitive salaries, a motivating environment, growth opportunities and a generous benefits package for all team members. While certain benefits will vary based on length of service and full/part-time status, most team members can look forward to these benefits:

-Generous Paid Time Off benefits for all team members.
-Required five (5) days of Paid Time Off each year to ensure rest, relaxation and focus on wellness.
-Medical, Dental and Vision coverage from a choice of premier providers.
-401(k) Salary Savings Plan with generous SDCCU contribution.
-Up to eleven (11) paid holidays per year.
-Annual wellness reimbursement for gym memberships, yoga classes and more!
-Tuition Reimbursement Program and Degree Completion Bonus.
-Career advancement/internal promotion opportunities.
-Company paid Group Term Life.
-Company paid Long Term Disability Insurance.
-Supplemental Insurance Plans.
-Discounts on events and entertainment.
-Ongoing training and development.
-Casual dress at the Operations and Call Centers; business casual for branch staff.
-No nights or Sundays for most positions.
-On-site gym for Operations Center employees.
-Community event opportunities.

Where will I be working? 

This role is Location Dependent and is based at 6545 Sequence Drive, San Diego, CA 92121. 

What is the pay range? 

Pay Scale: $25.25-$32.50 (Per Hour)

Nurture talent, fuel growth and embrace the TEAL! SDCCU's compensation philosophy is focused on ensuring employees are paid fairly and equitably without regard to race, sex, age, national origin, color, religion, or mental or physical disability.  It is also our intent that our compensation program helps to attract, retain, and recognize individual contributions. 

What will my schedule be? 

WEEKDAY SCHEDULE  Monday 8:15am-5:15pm Tuesday 8:15am-5:15pm Wednesday 8:15am-5:15pm Thursday 8:15am-5:15pm Friday 8:15am-5:15pm Saturday 8:00am-4:30pm (rotating) Sunday Off

For exempt roles, standard business hours are referenced above. 

Additional Schedule Details (If Applicable): N/A

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