Contact Center Agent
ManpowerGroup
Our client, a leading organization in the housing sector, is seeking a Contact Center Agent to join their team. As a Contact Center Agent, you will be part of the customer service department supporting the Housing Choice Voucher and Public Housing Programs. The ideal candidate will have exceptional listening skills, strong problem-solving abilities, and a high level of conscientiousness which will align successfully in the organization.
**Job Title:** Contact Center Agent
**Location:** Sacramento, CA
**Pay Range:** $21.66
**What's the Job?**
+ Provide high-quality customer service by answering incoming calls and addressing client inquiries.
+ Engage in active listening to understand caller needs and provide effective solutions.
+ Handle inbound calls related to voucher program extensions and changes in household composition.
+ Route calls to the appropriate department or personnel as necessary.
+ Maintain call center metrics, ensuring efficiency and customer satisfaction.
**What's Needed?**
+ Two years of experience in a high-volume call center environment or equivalent experience.
+ High School Diploma or GED.
+ Knowledge of public housing and housing choice voucher programs is a plus.
+ Must possess a valid California Driver License and maintain an acceptable driving record.
+ Ability to work effectively in a team environment and manage multiple tasks in a fast-paced setting.
**What's in it for me?**
+ Opportunity to make a positive impact in the community through customer service.
+ Gain valuable experience in a supportive and dynamic work environment.
+ Collaborate with a diverse team of professionals dedicated to excellence.
+ Participate in discussions aimed at improving department and agency performance.
+ Engage in problem-solving teams and potentially take on leadership roles.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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