**CONTACT CENTER AGENT** Adecco is seeking a dedicated Contact Center Agent to join our team in Phoenix, AZ. The successful candidate will handle inbound calls, provide exceptional customer support, answer inquiries, route calls as needed, perform research for callers, escalate complex issues to the research team, and complete administrative tasks. **_Top Skills Required:_** (1) Call Center Experience—Call Center Simulation (Computer Assessment) (2) Ability to Use Computer (3) Verbal and Written Communication Skills (4) Professionalism **POSITION OVERVIEW** Adecco is partnering with a prestigious client that operates a call center to address potential class-action legal inquiries and claims. The individual in this role will be responsible for managing both inbound and outbound calls using provided scripts, as well as overseeing related tasks including: documenting calls in accordance with standard operating procedures (SOPs), handling callback escalations as necessary, and regulating correspondence and project communication through email, chat, or other project-specific channels. **ESSENTIAL DUTIES & RESPONSIBILITIES:** + Professionally answer calls and address caller inquiries as needed + Route calls to appropriate resources as needed + Perform research using available resources to provide required information to callers + Identify and escalate more complex issues to the research team + Complete necessary administrative work and call logs accurately + Other projects as assigned by supervisor **JOB QUALIFICATIONS & REQUIREMENTS:** + Good verbal and written communication skills + Dependable and able to adhere to schedule + Effective problem-solving skills + Effective listening skills + Attention to detail + Ability to work effectively in a high volume and sometimes stressful work environment + Ability to sit at workstation for long periods of time **_Skill Requirements:_** **_Must-Have Requirements:_** + Verbal communication skills– _The ability to convey information clearly and effectively through spoken words._ + Written communication skills– _The ability to express ideas clearly and effectively in writing._ + Problem-solving skills– _The capability to identify solutions during challenging situations._ + Listening skills– _The ability to actively understand information provided by others during conversations._ + Attention to detail– _Ensuring thoroughness and accuracy when accomplishing tasks._ **_Preferred Requirements:_** + _Dependable and able to adhere to schedule_ + _Ability to work effectively in a high volume and sometimes stressful work environment_ + _Ability to sit at workstation for long periods of time_ **ADDITIONAL DETAILS:** **Work Location** **:** _The Contact Center roles require onsite attendance at this time_ —expected to remain as mentioned with potential remote opportunities down the road. **Attendance** Candidates must be fully available for the first 30-60 days of the assignment for training–meaning, candidates **_must_** be able to commit to perfect attendance for the 1st (3) weeks on assignment, and no absences during their 1st week. + Requests for time off may not be granted; points for attendance will be doubled during this time + _Assignments are subject to early release for absences occurring within the 3-week training period_ . + If any time is missed during the 1st week of training, assignments will end automatically **_How to Apply_** _:_ Interested candidates are encouraged to apply by submitting their resume and cover letter through our online application portal. **POSITION PARAMETERS:** **Location** : ONSITE – Phoenix, AZ **Exp. Start Date** : 17-DEC-2024 **Shifts** : Mon–Fri, servicing between 6:00AM–5:00PM MST **Pay Details:** $18.00 to $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance