Description We are offering a contract for a Contact Center Agent role in the Financial Services industry, based in San Antonio, Texas. As a Contact Center Agent, you will be the first point of contact for our customers, handling inquiries and issues via various communication channels. Your role will involve managing customer interactions effectively, providing accurate responses, and ensuring a seamless customer experience. Responsibilities • Efficiently manage incoming customer inquiries and issues through phone calls, online messaging, and chat. • Provide timely and accurate responses to customer queries and concerns. • Enhance customer satisfaction and loyalty through excellent service delivery. • Utilize multiple communication platforms and technologies for effective customer interaction management. • Access and navigate computer systems and databases to provide accurate customer solutions. • Maintain consistency and positivity in customer interactions across multiple channels. • Identify customer needs and concerns, troubleshoot issues, and provide effective resolutions. • Escalate complex customer problems to the appropriate internal teams and ensure timely resolution. • Document all customer interactions with keen attention to detail. • Collaborate with team members and other departments to share knowledge and improve service quality. Requirements • Minimum of 3 years of experience in a contact center or customer service role within the Financial Services industry • Proven expertise in call center customer service, including both inbound and outbound calls • Strong proficiency in customer service software and Microsoft Office Suites, particularly Microsoft Excel • Demonstrated ability to resolve customer service issues effectively and efficiently • Knowledge of banking services, specifically commercial banking and financial services • Proven track record of improving customer experience and satisfaction • Strong administrative skills, including high-volume data entry and management • Previous experience in call center operations, preferably in high volume and fast-paced environments • Understanding and familiarity with call center metrics and their application in improving service • Ability to handle direct phone calls, inbound telephone calls, and multi-line phone systems • Proficient in computer data entry and comfortable with high-volume data entry tasks TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .