Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144Training: Begins on November 18th and is scheduled Monday - Friday from 8-5pm eastern for the first several months.
Location: Training will take place on-site for the first 3-4 months. After training is completed, work will continue from home. Work from home would require a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.
Shifts: Start times of the shifts will vary from 9:00am-12:30pm.
ABOUT THE JOB (JOB BRIEF)
As a Customer Service Specialist II, you’ll serve as the voice of KeyBank for Commercial clients –working as a problem solver for our clients with issues that can range from deposit or loan account questions to troubleshooting login issues on various modules within their online banking platforms. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you. The ability to empathize, stay calm, Intellectual curiosity of technological solutions and not take customer frustration personal are traits that are especially successful in this role.
What You’ll Get from This Opportunity:
ESSENTIAL JOB FUNCTIONS
Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous
REQUIRED QUALIFICATIONS
2-3 years client services and or sales experience requiredHigh school diploma or GED equivalency Demonstrated success in problem resolution, multi-tasking and attention to detail.Basic computer skills and working knowledge of how to navigate web browsers, websites and mobile applications.Strong interpersonal, verbal, and written communication skills.Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.Ability to read and follow call center “scripts” when handling different scenarios.The work location during training for this role is on-site. After the completion of training, the work location can be work from home, mobile or assigned (in office). Work from home would require a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $21.00 to $23.10 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 10/17/2024KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.