Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It’s an environment of endless possibilities, where everyone is empowered to think on their feet, evolve our processes, and embrace the many opportunities that come with the unknown.

If this sounds like you, come work with us. Come Discover Different.

Posting Notes: Sierra Trading Post 5025 Office 1151 Customer Services || 5025 Campstool Rd. || Cheyenne || WY || 82007

 

 

Are you looking for a chance to work at home?  TJX is looking for Contact Center Representatives who can work from home. Candidates must have reliable internet access at their home. and live in one of the following states: Wyoming, Alabama, Florida, Georgia, Kansas, Louisiana, Nebraska, Texas, North Dakota, and Arkansas

 

Full-Time and Part-Time positions available!! 

 

This position has a pay range of $11.60 to $20.00 per hour.  Starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The starting pay range is $11.60 to $14.00 per hour.

 

 Job Summary

The primary function of this role is to support Customers by responding to inquiries via multiple channels while supporting multiple brands.  This position is to provide quick and reliable answers to challenging customer inquiries. This involves taking the appropriate action to resolve the concern and/or complaint including follow-up, resolution steps, documentation, and communication to key partners while following the appropriate policy and procedures to ensure contact quality.  This is a multi-brand and channel function and will require a working knowledge of the Order Management Systems, ServiceNow, SharePoint, and other technology tools. 

 

Major Areas of Responsibility

 

Effectively staffing the Contact Center  LineProvide a quick and reliable, experience resolving challenging customer situationsMonitor personal schedule adherence to ensure adequate coverage and service levelsPartner with the scheduling and real time adherence group when necessaryMonitor personal discretionary activities (ex. scheduled training or meetings)Use existing WFM tools to access schedules, shifts, and time-off requestsManaging customer facing contactsMeet and exceed department key performance indicatorsManage personal knowledge of key technology using communication tools provided; such as SharePoint, ServiceNow, Order Management Systems, Website, etc.Follow policy and procedures as outlined in Knowledge sharing spaces 

 

Improve personal Agent performanceIdentify gaps in personal knowledge and seek support and encouragementPartner with Supervisor for mentoring that leads to better performance and a better customer experience

 

Other duties as assigned    

 

Job Knowledge

Minimum Education

High School Diploma or equivalent job experience

Some level of College coursework preferred

 

Minimum Job Skills

Competent knowledge of multi-brand Order Management Systems and Communication Tools

Excellent verbal and written communication

Ability to interact effectively to peers and partners

Proven skills in issue resolution

Organization skills

Working knowledge of Microsoft skills, i.e. Excel, Word and PowerPoint

Knowledge of core business functions, process, and procedures

 

Minimum Experience

1-3 years of customer service or call center experience

 

At Sierra, we embrace the unknown⁠ - and support each other on the journey. Every day is a chance to reinvent what’s possible within our stores. We’re not afraid to scale mountains to Discover Different. That kind of fearless attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense.

Discover Different also means that we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: Sierra Trading Post 5025 Office 1151 Customer Services || 5025 Campstool Rd. || Cheyenne || WY || 82007