Owner of products and services related to contact center
Liaison between the business (contact center) and tech support providers (NICE platform, ATT, etc) to make sure all SLA's are met
Collaborating with IT teams from project perspective
Incident perspective - root cause analysis from a support perspective
Overarching person to identify / report on receptive issues to drive product improvement
Operations , project perspective to meet needs of contact center

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .