Join Northwest Primary Care as a Contact Center Specialist and be a key player in delivering exceptional patient support! This full-time position offers 40 hours a week, Monday through Friday, between 7:00 a.m. and 7:00 p.m., with the potential for travel to support our other offices. You'll assist patients with appointment scheduling, provide clerical support, and have the opportunity for cross-training in various roles. We offer a comprehensive Total Rewards benefits package to support your career and well-being. Make a meaningful impact with us today! In this role, there is the opportunity to - + Answer multi-line telephone system with a focus on patient satisfaction and first-call resolution, ensuring accurate appointment scheduling. + Verify and enter patient demographic, financial, and insurance information to ensure data integrity in the system. + Complete required forms and documents, uploading, scanning, or faxing materials for patient appointments as needed. + Act as an advocate for patients by providing guidance on scheduling, registration, billing, and various inquiries. + Identify and resolve patient concerns by utilizing effective decision-making skills or directing calls to appropriate departments. + Research and resolve billing inquiries from patients and insurance carriers, adhering to departmental protocols. + Follow-up on unpaid account balances, establishing payment plans, and coordinating with third-party payors for payments. + Assist patients with MyUPMC account access issues or telemedicine visit concerns to ensure smooth service. + Coordinate post-discharge appointments for patients, ensuring timely follow-up and appointment scheduling. + Review and resolve aged trial balance accounts, addressing un-collectible accounts through external collection agencies as needed. Required + HS Diploma or equivalent + 1-year general customer service experience **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**