Overview Join our team as a day shift, full-time, Contact Center Supervisor in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service. Responsibilities The Contact Center Supervisor supervises and coordinates the daily operations and activities of the Contact Center to meet and exceed patient expectations and organizational objectives. Drives and encourages a positive and supportive work environment. Coaches and develops Schedulers to ensure world-class patient experience as measured by Quality Assurance (QA) audits, Average Handle Time (AHT), and Error Rate. Improves patient wait time through reduction in Attendance and tardy occurrences, schedule adherence, ensuring proper off-line (Aux) time is adhered to. Builds strong and positive relationships with direct reports, colleagues, and support staff. The Supervisor may also be required to execute formal performance management up to and including termination recommendations. Qualifications Job Requirements: High School Diploma or equivalent. 3+ years of extensive Customer Service experience, in a call center environment preferred or One (1) to three (3) years leadership experience in a fast paced environment. Preferred Job Requirements: 2+ years post High School education.