Job Description Answering Dunkin' and Baskin Robbins franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.  Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.  Keeping up to date on email communications.  Ability to multitask using multiple databases to accurately research and respond to inquiries.  Ensure data/report integrity by continuously understanding use of tools and the business needs for information.  Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution Pay range $18-22/hr - Depending on Experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 1-2 years of similar experience (call center, help desk, admin assistant)  Customer facing experience- this is imperative  Able to work on site from Monday- Thursday in Canton, Massachusetts  Demonstrated ability to trouble shoot and problem solve.  Ability to listen, talk, and type simultaneously. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.