Summary You will serve as a CONTACT REPRESENATIVE (DEPLOYABLE COORDINATOR) in the Naval Health Clinic Charleston (NHCC) aka Naval Medical Readiness Training Command Charleston (NMRTCC), Director for Administration (DFA), Patient Administration Department (PAD) of NMRTC CHARLESTON SC. Responsibilities You will apply knowledge of Disability Evaluation system policies, guidelines and procedures sufficient to serve as a technical authority for assigned programs. You will utilize healthcare delivery and International Classification of Diseases (ICD) systems, medical terminology, human anatomy and physiology, major diseases and injuries to ensure the accuracy of documentation and coding. You will apply procedures of limited duty, overseas screening, exceptional family member programs, and the medical retirement of military members. You will be the primary point of contact for the FMTS/OSS and the EFMP, overseeing the administrative procedural aspects of programs serving as administrative reviewer for FMTS, Case Coordinator for EFMP, and point of contact for all other issues. You will be responsible for knowing the healthcare delivery system and most current classification system for International Classification of Diseases, medical terminology, human anatomy and physiology, major diseases and injuries. You will apply complex fact-finding, analytical and investigative techniques to gather accurate, reliable information to determine treatment of matters as they apply to program compliance. You will prioritize competing work interests that are all high priority, recognizing the different motivations of the internal and external customers, and the ability to balance and communicate the needs of each. You will perform initial EFMP interviews and personally handle unusually difficult or sensitive cases You will review enrollment packages for completeness, legibility, and accuracy. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience with complex fact-finding, analytical and investigative techniques to gather accurate and reliable information for medical case records; Experience providing administrative and customer support services to screen medical records for completeness and accuracy; Experience assisting healthcare providers with tracking cases related to the medical screening of patients; Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series General Schedule Qualification Standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf OTHER PPP: PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following UPDATED link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ MSP: Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.