At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. Gracenote customers receive products that are the result of the combined efforts of the Content, Technology and Product organizations. The Content Business Engagement Manager is an individual contributor who will drive the successful collection and execution of the Content-related requirements for assigned customer onboarding, product launches or enhancements and maintain satisfaction with Content post-launch, for Video, Music or Sports deliveries. Work closely with Sales, Customer Experience, Product and other groups outside of Content to define and document new requests of the Content org, communicate those requirements to the Content Operational leads, and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying with SLAs and coverage levels, and drive corrective actions as needed. Work with the Regional Director of CBE to contribute to Content Delivery SOPs and best practices. **RESPONSABILITIES** + Main liaison for content-related needs and requests + Assist in developing global workflow processes + Support Pre-Sales with consultation and recommendations + Translate requirements into work plans + Ensure funding for additional resources + Manage content projects and initiatives + Maintain health reports for top accounts and SLAs + Represent Content in customer meetings + Lead new SLA and RFP projects + Attend company and client events as needed **REQUIREMENTS/QUALIFICATIONS** + Bachelor’s degree in Business, Communications or related field is required + **A minimum of 3-5 years of experience with Video, Music and/or Sports data products or services required** + Effective verbal, written, presentation and interpersonal communication skills in English \#LI-YL1 Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.