Blink was the result of one of the most successful crowdfunding campaigns ever and is now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos. Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.

The Content Creator assists our team of support associates by maintaining a library of support content that translates complex processes and policies into easy-to-find and follow references. The ideal candidate will have experience creating and managing content in a structured authoring tool and content management systems. They will also possess demonstrated project management experience and the strong ability to use sound business judgment to make quick decisions under pressure in ambiguous circumstances.

This remote role must be located in TX, SC, NC, GA or FL.



Key job responsibilities
*Partnering with technical, product, and business teams to gather information for support content
*Writing superior content that enables support associates to perform their job with minimal ambiguity
*Using a combination of data analysis, user research, benchmarking, and content audits to identify high-impact opportunities for improvement across all content areas
*Partnering with our business intelligence team to provide reporting on content usage
*Participating in continuous improvement projects related to content accessibility, usability, and updates
*Addressing requests from associates for updates or corrections to content
*Helping script narration for multimedia training as needed