Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Digital Channels, you will develop and execute content plans for inclusive, usable product experiences, playing a pivotal role in shaping customer experiences through content. You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and architecture to provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience, contributing to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities

Partner with the Enablement team to drive and own the tools, guidelines, and governance of federated content design. Drive content strategy for our Product Design Language definition and rollout: Audit experiences across mobile and web to identify patterns and develop guidelines. Recommend research and experimentation plans around content and guidelines. Update voice, tone, and standards reference materials; socialize with content designers across DCE. Manage Content Office Hours, reviewing work, applying guidelines, and collaborating with content designers and product owners from LOB teams. Develop and maintain onboarding materials for new DCE content designers. Partner with Research on content-related qualitative and quantitative efforts, guiding better content experiments and scaling learnings from experimentation.

Required Qualifications, Capabilities, and Skills

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms. Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites. Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices. Extensive experience facilitating workshops for product and experience design, creating compelling content journeys. Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals. Demonstrated ability to successfully manage multiple priorities, follow schedules, and meet deadlines. Strong influencing and negotiation skills.