Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. 

As a Content Design Senior Associate in Loyalty – Rewards and Benefits, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. 

Job responsibilities 

Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives 

Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience 

Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement 

Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences 

Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences 

                Align many stakeholder groups on cohesive and consistent content across the experience

Manage the legal, compliance, and risk process for our content and experiences

Required qualifications, capabilities, and skills 

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms 

Experience in creating content architectures, storytelling, and clear and concise writing 

Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content 

Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement 

Proficient technical literacy in content platforms and understanding their impact on user experience 

Adaptive learner in new financial services products and offerings  

Preferred qualifications, capabilities, and skills 

                Experience in collaborating across and aligning many different stakeholder groups

                Management of content and experiences through complex approval structures and legal processes