Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Banking Payments (Zelle, Transfers, Quick Deposit) team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

As a member of our Banking Payments team, you’ll develop and refine features for our online banking and mobile apps products that are used by millions of Chase customers every day. You’ll partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers.  

Job responsibilities

Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey Develop content, shape design strategy and advocate for the customer in partnership with User Experience Design, Research, Product Management and Engineers   Create clear, concise and compelling content that effectively communicates complex concepts to diverse audiences   Execute and deliver content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines, and quality)  Deliver content components (UI language, product education, etc.) and lead the content governance and approvals process  Present work, articulating the strategy and impact of content decisions to senior leadership 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices Extensive experience facilitating workshops for product and experience design, creating compelling content journeys Advanced technical literacy and deep understanding of content platforms and their impact on user experience Strong portfolio or work samples showing prior content design work  Expertise in collaborating within design teams (including UX Designers, UX Researchers and other Content Designers) and cross-functionally with Product Managers and Software Engineers  Can direct self and others in both planning and structuring the work, managing multiple priorities and executing on expected levels of quality  Strong presentation skills and  experience sharing strategic rationale with partners, senior leaders and stakeholders 

Preferred qualifications, capabilities, and skills

Ability to advocate for accessibility and inclusive design practices  Experience leading content work on successful digital products, demonstrating user and human-centered design approaches  Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes  Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews